FAQ

I have a question / concern about my order, who do I contact?

• Please go to Contact – Chilled Merch! and submit an inquiry. Jess will get back to you in 24-48 hours.

I accidentally ordered the wrong size or sent to an old address.

• If your order has not been shipped out yet we can still accommodate!! Please send us an inquiry at the Contact – Chilled Merch! page. We can cancel the order so you can re-order with the correct information.

I received the wrong size/color or something is damaged.

• Let us know ASAP at Contact – Chilled Merch! and Jess will make it right! I am only human after all :)

I do not live in the USA, Canada or the UK. Can I still order?

• The store will not let you check out if you have an address outside any of those areas. Please send an inquiry at Contact – Chilled Merch! about shipping elsewhere and we can try to work something out!